Casa Tortuga 5Th Ave, Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Quinta Avenida Entre Calle 8 Y Calle 10, Playa del Carmen, Mexico, 77710

Casa Tortuga 5Th Ave, a 5-star property in Centro, provides free WiFi throughout and offers garden-view accommodations in the heart of Playa del Carmen's 5th Avenue district.

Modern Suite Features

Each unit at Casa Tortuga features air conditioning, a flat-screen TV, and a private bathroom. Suites offer 1-3 beds and include terraces with garden views.

Dining Options

No dining information available.

Guest Amenities

The property provides a terrace for guest use.

Central City Location

Casa Tortuga 5Th Ave sits 0 miles from Quinta Alegria Shopping Mall, with Kool Beach Club 0.5 miles away. Cultural attractions include the 3D Museum of Wonders (0.5 miles) and Galeria de Arte 5ta Avenida (0.2 miles), while Kantenah Bay is 20.5 miles from the property.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Studio

Max:

2 persons

380 sq. feet

Bed options:

1 King-size bed

Garden view

Air conditioning

room details

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Deluxe King Suite

Max:

2 persons

325 sq. feet

Bed options:

1 King-size bed

room details

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Family Suite

Max:

2 persons

380 sq. feet

Bed options:

2 Double beds

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Price and Room Availability Calendar

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Getting around

Available transportation options

City Centre

Playa del Carmen1700 ft

Airports

Aeropuerto de Playa del Carmen (PCM)4600 ft

Cancun (CUN) 35.1 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Parking Issues

“We were disappointed to discover that the hotel did not have the promised parking. Instead, we had to find alternative parking which cost us 300 pesos a day. This was very inconvenient for us, as we travel by car and rely heavily on properties that offer adequate parking.” view full review

Spacious Family Suite

“Despite the parking situation, we enjoyed our stay in the Family Suite. The size of the room was generous and provided enough space for us to relax comfortably after our daily activities.” view full review

Decent Bathroom Setup

“The bathroom in our suite was equipped with necessary amenities. It had a clean and functional setup, which gave us a pleasant experience during our time there.” view full review

Comfortable Sleeping Arrangements

“The bedroom featured a cozy bed that made for great sleeping conditions. We appreciated having a quiet space to retreat to after exploring the area throughout the day.” view full review

General

Free Wi-Fi
Car park
Pets allowed

Children

Cots

Room features

Air conditioning
Terrace

Media

Flat-screen TV

Location

Quinta Avenida Entre Calle 8 Y Calle 10, Playa del Carmen, Mexico, 77710

Map view

Quinta Avenida Entre Calle 8 Y Calle 10, Playa del Carmen, Mexico, 77710

City landmarks

Av. Benito Juárez

Los Fundadores Park

3600 ft

Museum

3D Museum of Wonders

2300 ft

Beach

Kool Beach Club

2300 ft

Beach

Mamita's Beach Club

2600 ft

Gallery

La Galeria de Playa Art Gallery

2700 ft

Avenida entre 24 y 34 calles 5a

Caminarte

2700 ft

Avenue With 14 Street 5a Downtown

Corazon de Mexico

3200 ft

Zona Arqueologica Playa del Carmen

1.1 mi

Av Benito Juárez 251

Portal Maya

3700 ft

Nearby

152 Calle Quinta Avenida

Quinta Avenida

1500 ft

Mall

Quinta Alegria Shopping Mall

200 ft

Museum

Museo Frida Kahlo Playa Del Carmen

1900 ft

Church

Nuestra Senora del Carmen Catholic Church

1900 ft

Night club

Coco Bongo

1400 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

400 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

900 ft

5ta Avenida

Galeria de Arte 5ta Avenida

1200 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

1400 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

1700 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

1700 ft

Aquarium

Aquarium Beach

900 ft

Beach

Playacar

2200 ft

Gallery

Riviera Art Gallery

2000 ft

Night club

Club 01

200 ft

Casino

Grand Riviera Casino

800 ft

Night club

Mandala Playa del Carmen

600 ft

Night club

Salon Salsanera

600 ft

Shopping Area

Plaza Calle Corazon

700 ft

Night club

Blue Parrot

800 ft

Beach

INTI Beach

1200 ft

Restaurants

Il Baretto Italian Restaurant

100 ft

Avenida 5

Restaurant Bar Fah

100 ft

5ta. Avenida Between 8 and 10 Col. Centro

Mi Pueblo

200 ft

5ta Avenida y Calle 8 Col. Centro

Il Baretto Restaurante Pizzeria

200 ft

5TA Avenida Esquina Calle 8

Tropical Restaurante

100 ft

Avenue 5ta Entre 8 Y 10 Norte

Frida Kahlo Restaurante

300 ft

5th Avenue y 8 Playa del Carmen

Eat Italy

200 ft

5TA Avenida Esquina Calle 8

La Famiglia

700 ft

Av. 10 con calle 10

Reviews and Ratings

Feedback from previous guests about their experience.

66%

enjoyed the hotel and would happily return

6.6/10

Nice

Rooms

5.0

Location

7.6

Service

5.0

Dining

5.3

Gilbert

United States, February 2025

6.0/10

I had a really rough experience during my stay at Casa Tortuga 5th Ave. While the location was fantastic, the issues I faced significantly detracted from my overall impression. The room was fine, but my interaction with the staff left a lot to be desired and the amenities were not as advertised.

Rooms

5.0

The King Studio was decent in size, but that didn't make up for my bad experience overall.

Service

5.0

I encountered a rude staff member during check-out who insisted I leave an hour earlier than required. This poor interaction really affected my stay.

Location

8.0

The location is definitely a highlight, with easy access to nearby attractions.

Dining

5.0

There were no noteworthy dining experiences during my stay that stood out to me.

Facilities

5.0

The facilities were lacking; I expected parking availability, as advertised, but it turned into quite a hassle.

Jeremy

United States, January 2025

7.0/10

I had a mixed experience at Casa Tortuga 5th Ave. While the location was fantastic (right in the heart of Playa del Carmen), I was very disappointed with the parking situation. I had specifically chosen this hotel thinking parking would be available, but I ended up being misled about it. Finding parking on my own was quite inconvenient.

Rooms

5.0

I stayed in the Family Suite, which was decent in size but nothing extraordinary. The amenities were fairly standard, and I expected a bit more comfort for the price.

Service

5.0

The staff was not very helpful when I faced issues, especially regarding parking. I felt like my concerns weren't taken seriously, which added to my dissatisfaction during the stay.

Location

8.0

The location was a highlight for me; being close to restaurants and the beach made it convenient for exploring the area. I truly appreciated being able to walk everywhere!

Dining

6.0

Unfortunately, I didn't get a chance to try the dining options extensively during my stay, but I did see some hot pot dishes being served and they looked tempting.

Facilities

5.0

The facilities were alright, but nothing stood out as really good. I hoped for a bit more luxury given the overall impression of the hotel.

George

United States, October 2024

7.2/10

I had a really mixed experience during my stay. The location was fantastic, perfect for exploring Playa del Carmen, but the service left much to be desired. I encountered rude staff during check-out, which really soured my experience. Overall, I was quite disappointed.

Rooms

5.0

The King Studio I stayed in wasn't the best, and I noticed a weird insect, which was off-putting.

Service

5.0

The staff's attitude was poor, especially during check-out when I was asked to leave too early. It felt very rude.

Location

8.0

The location was definitely a highlight, making it easy for me to explore the area.

Dining

Facilities

5.0

The hotel claimed to have parking, but I ended up having to pay 300 pesos daily for a spot elsewhere, which was very inconvenient.

Mark

United States, October 2024

7.2/10

My stay at Casa Tortuga 5th Ave was a mixed bag. The location was fantastic, allowing easy access to the local attractions, but I faced major issues with the staff and service. I encountered a rude staff member during check-out, which really soured my experience. Additionally, I was disappointed with the lack of parking options, leading to unnecessary inconvenience. 😩

Rooms

5.0

The King Studio was adequate but nothing special.

Service

5.0

I found the staff to be rude during check-out, which was frustrating.

Location

8.0

The hotel is in a great location for exploring Playa del Carmen.

Dining

5.0

Dining options were limited; I didn't explore much within the hotel.

Facilities

5.0

No parking facilities were available, which was a significant downside.

John

United States, October 2024

5.6/10

I had a disappointing experience at Casa Tortuga 5th Ave. The location was its only saving grace, but the service left much to be desired. The staff was rude during check-out, and I encountered issues with parking that made my stay inconvenient.

Rooms

5.0

The King Studio was average, but cleanliness was lacking.

Service

5.0

The staff, especially a guy named Raul, was rude and unhelpful.

Location

6.0

Only the location was good; everything else was a letdown.

Dining

Facilities

5.0

Parking was advertised but wasn't available, which caused inconvenience.

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